Privacy policy

Prestige Asset Holdings operates this website and the matching iPhone app from 1255 High Street, Wadsworth, OH 44281. This page explains what we collect when you use the public site, the Prestige portal, signed-in pages, or the app. This policy is the same for the website and the app.

What we collect

Inquiries, rental applications, repair requests, lease signatures, rent payments, and account logins. Repair photos you attach. Contact details you type: name, phone, email, property, and unit. Applications also include rental history, employment, occupants, pets, vehicles, references, and screening answers. We do not collect Social Security numbers or full bank or card numbers on this site or in the app. We do not sell this information.

How we use it

To answer inquiries, review rental applications, schedule vendors, collect rent, keep lease copies, and run the homes we own. Repair tickets stay with the unit. Issue emails for portal tickets go to prestigeassetholdings@gmail.com when mail is configured. Tenant status updates for scheduled visits and close-out are shown in the Prestige portal. They are not sent as extra marketing mail.

Photos and camera

The repair form can use the camera or the photo library so you can show what is broken. Photos stay with the ticket. The app asks for camera and photo library permission only for that purpose.

Accounts, cookies, and app sign-in

Website login uses a session cookie on this device. The iPhone app stores an access token and a refresh token in the secure storage on the phone so you can stay signed in. Tokens expire. Logout removes the refresh token on our side and on the device. Signed-in pages are not stored in the public app cache. Occupied tenant names are not shown on public listings.

Payments

Card and ACH checkout, when enabled, is processed by Stripe. The app opens the same hosted Checkout used on this site. Online payments include a processing fee that is added to your rent. We do not store full card numbers on this site or in the app.

Services we use

Hosting, database, mail, and payment processors that help us run the site and app (including Vercel, Neon, Resend or SMTP, and Stripe). They see only what is needed to provide those services.

Children

The site and app are for adults who rent or apply for our homes. We do not knowingly collect personal information from children under 13.

Your account

To close a portal account or ask what we hold, email prestigeassetholdings@gmail.com or call 330-696-9411. We will confirm it is you before we change or remove login access.

Contact

Privacy questions: prestigeassetholdings@gmail.com or 330-696-9411.